Customer Service Experience Specialist

• Provide a high-quality, comprehensive customer service experience to all internal and external customers ensuring orders are processed in a timely manner in accordance with our KPI’s.

• Building strong working relationships with our varied customer base of Pharmacy Wholesalers, Discounters and Grocery retailers who purchase both our consumer healthcare and prescription products. • Identify process gaps, suggesting, designing, and implementing improvement actions.

• Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer notifications.

• Issuing sales invoices, correction invoices, and credit notes.

• Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction.

Apply at www.jobs.stada.com or Totaljobs